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Everest ERP Software – the all-in-one business
software solution
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Everest offers a variety of service-related
features in its small business software
that facilitate businesses to manage
their services function more efficiently.
By automating your service management
processes with Everest, you'll experience
reduced
expenses and maximized services
revenues by alleviating your staff
from laborious, manually-intensive,
non-billable administrative work.
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| Everest ERP Software addresses service department
concerns: |
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| I want to include the cost of time
spent by my technician in servicing
a piece of equipment in my accounting
system. |
Everest allows a service item to
be set up as a non-inventoried item,
and computes the cost of time your
technician spends on services for
a customer. For instance, you can
create a service item called "Technician's
time", enabling you to capture
and invoice the cost you had incurred
on the technician or contractor assigned
to the job. Everest will take this
into account while computing the total
amount due from the customer.
Or, if the charges for a service job
are a mark-up on how much you pay
the contractor assigned to the job,
you can opt to change the item type
to service on the invoice and select
cost as a percent of the selling price.
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| I would like to assign tasks to
my technicians and set deadlines for
their completion as soon I receive a
service order. |
| When you receive a service order,
you can create and assign tasks to your
technicians as soon as you create an
order in Everest. You can make notes
pertaining to each task and set a deadline
for its completion. Everest can also
remind you and the technician on the
completion dates and allows you to monitor
status and progress of the tasks
related to a particular order. |
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| I would like to clearly segregate
the types of service orders I receive.
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| Everest offers the facility of grouping
the service orders you receive for easy
reference using various document aliases.
For instance, you can distinguish a
service order from a sales order by
creating an alias called Service Order,
and if you want to further distinguish
between the various service orders you
receive, you can easily do so by creating
more aliases - for instance, Repair
Orders, Maintenance Orders, etc. This
way, all service orders can be more
easily tracked and retrieved. For instance,
your accountant might want to track
sales invoices generated by your training
department. He/she can easily do so
by creating an alias called "Training
Invoice" and grouping all relevant
invoices under this head. This facility
is of great help to business owners
for monitoring the performance of various
departments, including service.
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| I would like to keep better track
of items received for service or repairs
within my business management software.
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| Everest enables easy creating of service
orders for products received for servicing.
When the work is completed, you can
bill the customer by quickly converting
the service order into an invoice. Everest
also eliminates creation of various
documents involved in the processing
of service orders -- from the time the
item has been received to creation of
an invoice. Besides, if the item has
a serial number, the serial number history
will tell you --in case the order has
been completed -- that the item has
been returned to the customer together
with the service order. You can track
items you have sent out for repair using
the same method. |
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| I would like to track time spent
by my technical support staff on calls
to customers. |
| Everest is designed to handle technical
support calls with ease. When a customer
representative takes a call, he/she
records the customer's problem and then
assigns it to a technician through Everest's
Contact Manager capability. The notes
attached to the service order enable
the technician to readily grasp the
issue and when he/she speaks to the
customer, notes of the conversation
can be entered and the timer turned
on to record the time spent on the incident
and the tracking software will charge
the customer accordingly. |
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| Awards |
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Success Stories |
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| "With Everest, we look more professional,
more effective and we have the ability
to provide better customer service.
I am able to put in more time in focusing
on the growth of the business. We have
a good product in Everest that opens
up new vistas for us. Everest can forward
and build the business and open options
for other opportunities."
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–
Arie Louie
Louie Lighting
Scottsdale, AZ |
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| More
success stories
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Learn
how Everest handles
service |
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| Fast
facts |
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| Everest
– fully-integrated for maximum
efficiency: |
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Everest
integrates your entire small business |
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Everest is a fully integrated
solution that covers accounting, inventory
control, sales, order entry, marketing,
purchasing, e-commerce, point of sale,
shipping & receiving, RMAs and more.
The strength of the product lies in
its non-modular design that enables
you to enhance your business productivity
significantly without ever having to
purchase and integrate separate 3rd
party software applications. With Everest,
you get a powerful yet affordable 'all-in-one'
small business management software solution
right-out-of-the-box!
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Click
here to view enlarged image |
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There is a host of other benefits
in Everest. To learn more about 'service' in Everest
and how it can transform your small business, request
a no-obligation
FREE consultation. |
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